Privacy Policy

What Personal Information We Collect From Our Clients

• Website: page views, clicks, device/browser, IP (for security/anti-abuse).
• Forms/Bookings: name, email, phone, company, message, preferred times.
• Client work: documents/data you provide for scoping or delivery.
• Support: emails, call/chat transcripts.

How We Use Your Data to Improve Our AI Services

• Provide and improve services, respond to inquiries, schedule meetings.
• Analyze traffic and measure performance.
• Secure the site and prevent fraud/abuse.
• (Clients) Deliver scoped solutions, evaluate quality, and support.

AI Tools and Third-Party Service Integrations

We may use third-party providers (e.g., cloud, analytics, AI model APIs) as processors to handle prompts, content, or logs on your instructions.

We do not use your client content to train our models or third-party models without written permission.

Legal bases (GDPR if applicable): contract, legitimate interests, consent (where required), legal obligations.

Use of Phone Numbers

When you provide your phone number during booking or through our services, we use it solely to:

• • Confirm and remind you of appointments
• • Provide service-related notifications
• • Respond to support requests

• • We do not sell or share phone numbers with third parties for marketing.
• • We may use subprocessors (such as Twilio) to deliver SMS and phone communications.
• • All users can opt out of SMS communications at any time by replying STOP.
• • Opt-out requests are processed promptly and honored without delay.

When and How We Share Your Information

• Service providers (hosting, analytics, email/SMS, booking, payment).
• If required by law or to protect rights/security.
• We don't sell personal data.

Data Retention Policies and Timeline

• Website analytics: per tool default / as needed for trends.
• Leads: while active + routine cleanups.
• Client project data: for the engagement + agreed archival period, then delete/anonymize.

Security Measures Protecting Your Information

Access controls, encryption in transit, least-privilege. No method is 100% secure.

Your Privacy Rights and Control Options

• Access, correct, delete, or export your data; opt out of marketing.
• EU/UK: object/restrict/complain to a supervisory authority.
• CA/US state laws: request disclosure/deletion/opt-out where applicable.

Additional Information

• Children: not for under-16s.
• International transfers: we may process in the US and other locations using appropriate safeguards.
• Changes: we'll update this page and change the "Last updated" date.

Privacy Contact Information and Support

monica.tomasso@monicaisystems.com

Last updated: August 23, 2025